Support Articles

Campaigns Advanced

• Line Item Updater Tools
• Set-Up Modules
• Bulk LI Updater - Step by Step guide

Audiences

• Editing and Cloning Audiences
• Creating a Travel Intent Audience
• How to Create a Custom Audience

General

• How to Use DevTools to Report a Bug
• Billing FAQs
• General Overview FAQs
• User Access FAQs
• Reporting FAQs

Campaigns

• MSFT CPM Set-Up Tool
• Cancelling a Contract/Campaign
• Ensuring Unique Contract Naming
• Portal Campaign Status
• Meta Managed Campaign Setup
• Assigning Multiple Creative Languages to a Channel Set

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Creatives

• Swap or Remove Languages for Creative Refresh
• Tracking Campaign Assignments via the Creatives Summary Page
• Setting Up and Assigning FB Page IDs
• Meta Story & Video creatives for Managed Campaigns
• Creatives restrictions and validations
• Creative failures

Reconciliation & Billing

• Troubleshooting ‘Add Payment Method’ Button Greyed Out
• Understanding Reconciliation Email Logic
• Fractional attribution in Portal
• Bulk Reconciliation
• Key Bookings Report Events in Global Time Zones
• Commission Payment Methods

Reporting

• Economic Impact Report (EIR) Overview
• Using the Agency Markup Toggle to Reflect Gross Metrics in CAMPER
• Exporting All Future Stays Booking Details
• BVR Data Extract Statuses
• How to generate a Destinations BVR
• How to generate a Property BVR and Data Extract

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Users

• How to Configure External Access in Portal 3.0
• Troubleshooting Access Issues for Users in China
• Troubleshooting User Access Issues

Accounts

• How Automated DSP advertiser & pixel creation works
• Manual Checklist for Auto-Created Accounts in Portal
• Hyatt and Choice Parent Association
• How to use the "Start Integration Process" button in the Status Center
• How to create a Sub-Portfolio
• Property CPM Account setup

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