In order to help our ENG team diagnose and fix issues faster, we may request that you provide Network (HAR) and Console logs from DevTools in Chrome when submitting a Jira ticket. These files can provide additional information that can give technical clues to resolve the case.
Watch the demo or follow these steps below to learn how to use Chrome DevTools:
1 - Open the page where you are experiencing an issue in Chrome and right click Inspect to launch DevTools. (Alternatively, you can use the keyboard shortcuts: F12 on Windows or Cmd + Option + I on Mac).
2 - In the DevTools, look for the three vertical dots (⋮) in the top-right corner, and in the Dock Side choose the dock to bottom icon to see both the page and the DevTools clearly.
3 - Switch to the Network tab at the top of the DevTools window.
4 - Click the Clear icon (a prohibited sign 🚫) to remove old data so we only see the relevant error.
5 - Go back to the page where you are experiencing the issue, and reproduce the steps that caused the error. You will see lines of data begin to fill the Network tab in DevTools.
6 - In DevTools, click the Export HAR icon (an arrow pointing down ⬇️) at the top of the Network tab and save the .har file (A).
7 - Switch to the Console tab, right-click anywhere in the white space and select Save as to save the log file (B).
8 - Create your Jira ticket and upload both files:
- The .har file (A)
- The logs file (B)
Demo:
Watch it here.