If a contract will be cancelled in SFDC and there’s a campaign set-up in Portal 3, remember to always follow the steps below:
1 - Cancel the contract in SFDC
2 - Pause the campaign in P3.
In the Campaigns section, search and select your campaign
On the top of the page, click on the cog icon
Change the Status from ‘Active’ to ‘Paused’ and save.
Note: If you pause the account in P3 instead of the campaign, it will also pause the campaign. However, if you want to create a new contract or campaign under that account again, you'll need to unpause the account, which will also unpause the campaign. We recommend pausing the campaign if the contract is paused.