Depending on the solution that a customer is using, they will have access to different reporting areas. Access will be enabled based on the accounts assigned to a user and the contracts associated with those accounts.
Please see the table below to understand which reporting areas are accessible to each solution. If you notice anything unusual, please log a Jira ticket for the Product Support team.
| Solution |
Dashboard (main menu) |
Commission Campaign Summary | Campaign Performance | Platform Performance | Destination Insights |
| Commission | YES | YES | NO | NO | YES |
| Commission + CPM Add-On | YES | YES | YES | NO | YES |
| Managed Campaign (ex Multichannel IO) | NO | NO | YES | NO | YES |
| Managed Platform (ex Annual Media Plan) | NO | NO | NO | YES | YES |
| Co-op |
YES *specific Co-op Dashboard |
NO | YES | NO | YES |
| TATG | NO | NO | NO | NO | NO |
Things to note:
- Destination Insights Report defaults as enabled for all customers during user creation. Internal users can disable it at any time from the user admin pages.
- Access to CPM Add-On campaigns is given by the “Service on Portal” flag in the SFDC Contract.
- Localization of language, number and date formats applies only to Commission Dashboard and Campaign Summary.
Additional info:
- Access to Managed Campaign and Managed Platform reporting is given by setting up the user with “Reporting (non-Portal)” role.
- For Commission user roles, please see this customer-facing support article.